It is the policy of Martin Dawes Solutions Ltd to supply, install, maintain & support audio visual presentation and communication solutions incorporating products, and technical service response of the highest standards, which meet customers’ pre-agreed expectations.
Our key business indicators are measured and monitored monthly by the Management Team to ensure objectives are met and to provide a focus for continual improvement.
Martin Dawes Solutions Ltd aim to provide technical service response within time frames prescribed by contracted clients Service Level Agreements
To achieve this the principle of:
RIGHT FIRST TIME
must prevail.
To meet these requirements, all employees are trained to be aware of customer, statutory and regulatory requirements and to ensure the same standards of service are delivered at each location.
The Quality Manager will monitor and report on the performance of the quality systems to the senior management team who will regularly review the objectives and system.
The company complies with all Statutory Regulations which apply to our business, and observes all Health and Safety Regulations.
Our product manuals contain details of a comprehensive Quality Assurance system covering all aspects of the company’s operations, and ensures compliance with ISO9001.